Customer Testimonials
My Aunt went to service warm greeting by staff and very professional helped her so much especially Chrissy Walsh if your looking for great treatment please go see Chrissy
I had an absolutely amazing experience working with Tamara at the INFINITI dealership. From the moment I walked in, she was welcoming, professional, and truly went above and beyond to make sure I felt comfortable and informed throughout the entire process.
Tamara’s knowledge of the vehicles, her attention to detail, and her genuine passion for helping customers really stood out. She listened to what I needed, answered all of my questions with patience and clarity, and made the entire experience smooth and enjoyable.
It’s rare to find someone so dedicated, kind, and customer-focused in the car sales world, ... Read More Google - May 27, 2025
Great customer service and attentive staff, especially Tamara. Made my second car buyer experience with INFINITI of Beachwood flawless.
Tamara and Jacob, was great loved her especially!!!!
Shawn Compton is the best salesman there great personality and great customer service, always trying to find what you want and for the best deal! Thank you INFINITI of Beachwood. Love my new car!
Jason was the best. 5 starts on the entire experience
Fantastic ! Tamara was a Great saleswoman. I’d recommend her highly to anybody !
We were involved in a very difficult situation while purchasing a QX80. The manager (Santos) went above and beyond his call of duty, and made sure the problem was rectified as it should have been. The details are not needed to be exploited, but I will say, he did do the right thing and went against company policy for our sakes. That goes a long way in an imperfect world, and says a LOT about his character as a person. I would go back again. By then, I'm hoping the communication gaps within the business will be filled. Never ... Read More Yelp - Apr 29, 2025
Tamara was very helpful and knowledgeable and was able to answer all questions I had. Overall a great experience!
Tamara Collins sold me my car and she was great. She made sure I was in something I wanted and not just what they would give me and she made sure I could afford it. Tamara is pleasant and friendly and patient. I appreciate all she did for me.
So easy to work with! Tamara provided a video in advance of me coming in to the dealership and made the whole process easy.
Ever since the new owners took over, this place has drastically changed for the better. I shopped multiple dealerships and received the best pricing here. The revamped service department is great and much quicker and forthcoming.
Jimmy and Tamara provided great customer service.
Have great experience buy a car with Tamara Collins at INFINITI of Beachwood .
Tamara Collins was very helpful and efficient in helping me buy the perfect car!
Jimmy Brinkman!!!! Listening and understanding my needs as a customer, Jimmy Brinkman was very nice & patient he also promoted a positive, helpful and friendly environment and he ensured me that I would leave with a great impression. Im a happy customer & I will return in the future for additional services…
Tamara Collins & Chris Ware was great thanks for everything
Tamara was great Easy to deal with !!
What a blessing to find this dealership AND Jimmy Brinkman, Sales Director! Not ONLY is the car a great vehicle, but the process of buying was seamless. It is a very pleasant & courteous environment to make the deal. I WOULD HIGHLY RECOMMEND THE DEALERSHIP & JIMMY BRINKMAN. And, If I need another vehicle in the future, I will certainly know where to go FIRST. KEEP UP THE GREAT WORK.
Excellent experience with Beachwood INFINITI. My sales agent, Jimmy Bickerman, went the ensure any issues I had with my purchase was handled quickly. If you're in the market for an INFINITI, a quality used or certified pre-owned vehicle, I would definitely consider Beachwood INFINITI.
Jimmy was super easy to work with and knowledgeable in helping me purchase a 2022 VW Atlas. He made the process super easy. I would recommend both him and this dealership.
Jim Brinkman was a pleasure to work with. Friendly, professional, knowledgeable and transparent. I would recommend this dealership.
Jim Brinkman was a pleasure to work with. Friendly, professional, knowledgeable and transparent.
Tamara Collins and Joe DeSantis at INFINITI of Beachwood were amazing to work with! Highly recommended!
I recently purchased a pre owned vehicle that they had got in as a trade and it was the best car buying experience you could ask for. Everybody was very polite and willing to help. The coffee and snack bar was perfect for times of waiting. The interior show room and building in general is very welcoming and has a great sense of community vibes to it. Jimmy Brinkman was my guy and if anybody is looking for a new car of sorts head over to INFINITI of Beachwood and let these professionals show you how to buy a car ... Read More Google - Feb 16, 2025
When excellent product meets excellent service. Tamara and Chris provide a classic and simple car buying experience that is just not common anymore. Kudos to a first class organization!
Great experience. I was 2+ hours away. The price was competitive, but they worked to lower it more. I was willing to use dealer financing if they matched my credit union, but they actually beat my rate, which is a first in 20 years with the credit union. I said I wanted to be there no more than an hour. We worked it out details, and I drove there. It was a little longer than an hour, but I was roaming around looking at other vehicles so it cost time. They filled the tank on a used vehicle and put floor mats ... Read More Google - Feb 9, 2025
Jimmy and Jamie was easy to deal with and wasn't even pressured during the process. Both of them worked on finding the right vehicle and payments that fit within our families means. We couldn't have been more pleased with the overall service from the INFINITI staff
The layout is very clean. Everyone was friendly. Tamara was great with assisting us with our new INFINITI Qx80! My wife loves it!
Very good process, got the car I wanted and Tamara was very helpful on explaining all the technical details. Best help we had and been an INFINITI customer for over 7 years.
The staff was great..clean place..
INFINITI of Beachwood, a switch and bait dealer ship. They posted a used QX80 on their website. I called to ensure the vehicle was still available because it’s a 40 minute drive. They told me it was there and available. Upon arrival when I asked to see the vehicle they told me it was sold two weeks ago? They assured me they had a better deal on a better model. Clean carfax and low miles, never titled the Managers Personal car. I purchased the vehicle only to find out it had been side swiped and a poor touch up job ... Read More DealerRater - Dec 29, 2024
Fast and easy to with Tamara! She was very knowledgeable
Tamara Collins and managers chris and chad helped me with my car situation and i was in need of a vehicle and they pulled sooo many strings for me to be able to get a vehicle and they helped me achieved it and in a short amount of time!!! I highly appreciate this dealership and mostly the staff they treated me like family.
I needed to get my car in right away for service and they saw me the same day. Ed, the receptionist and the mechanic (sorry that I didn’t get their names) did a great job of making me a priority!
I was having issues with repairs that were previously done on my 2010 G37 convertible it's a beautiful vehicle I honestly wish I had taken it to INFINITI of Beachwood when I started having issues. The first day I went there for the first time everyone from the staff from the service department was absolutely amazing I did not purchase my G37 through the dealership but I needed to get some work done and get a diagnostic ..the receptionist Crystal that I talked to was absolutely wonderful her personality was amazing I wanted to leave a compliment which in turn ... Read More DealerRater - Sep 22, 2024
My 2019 Infinity QX 60 was totaled last week. I went to the Infinity of Beachwood location and was given Alex Lee as a salesperson. He was impossible, I had to repeat myself over and over, every Infinity QX 50 or QX 55 I tried to test drive was almost out of gas so I got to go one block up the street and turn around to go back to the dealership. I explained that I had to wait for my insurance payout to buy a can and I didn't know how much it was going to be. He tried to bully me ... Read More DealerRater - Sep 12, 2024
After several attempts desperately reaching out to this dealership regarding my service to my 2019 Q70L on 4/29/24 I have gotten zero response.
I paid $809.50 for multiple simple services and needless to mention waited on site for over 6 hours on such date of service. Most of the time, I noticed my vehicle was on a lift and no one working on it.
In addition to all the services I paid for, I paid for tire rotation and that didn't happen although I was charged. Since my tire is making a clicking sound and my ride quality on flat surfaces is ... Read More DealerRater - Jun 30, 2024
The AC in my INFINITI was blowing hot air only. I paid for it to be serviced at INFINITI of Beachwood. Then a week later it happened again and the AC blew hot air only. This time the AC was replaced as it was determined faulty. Then a few months later the new AC blew hot air only. I again paid to have it serviced. Additionally, I was charged for 3 items that I did not authorize but which I still paid for to INFINITI of Beachwood. I complained to the Manager Alex Prats who indicated he had no motivation to ... Read More DealerRater - Jun 10, 2024
Originally, I was an Airport INFINITI customer, until I learned that location was closed. No notifications given to customers, just happen to make a service call on 3-28-24 and receptionist answered the phone as Beachwood INFINITI. My nightmare begins. On April 1,2024, I arrived at 7:24 am, doors were opener at 7:30, and keep in mind I was the first customer in line and three other cars were behind me. I watched the other customers get serviced and were gone. At 9:15 am, I ask Byron, the service tech, how much longer? I had to be at work by 10:00. his response: was the ... Read More DealerRater - Apr 6, 2024
The management, dealership and ownership group is ridiculous. I wanted to do a cash purchase on a truck they had in stock, but I was told I couldn't pay cash and had to finance it through them. I'm a regional sales director for the second largest telecom company in the US, and if I put stipulations like this on my clients deals, then my team and I would be broke and out of a job.
I was telling my brother in law about this this situation, and he told me to run. He said they bought a new ... Read More DealerRater - Feb 22, 2024
They try to penalize you for paying cash and not financing through them. I submitted a full purchase agreement, was told they would get back to me on next steps, then two days later emailed me and told me they later sold the vehicle to someone else instead.
Excellent work every time I go to the dealership.. My next purchase will definitely buy at the Beachwood location.
Poor customer service. never delivered car I bought and refuse to cancel the auto bank loan.
I am really upset about my experience at INFINITI. At my first visit sales representative Darrel showed me a 2017 Infinity QX60 claiming it had no accidents even though Carfax report included an accident. I was about to loose my trust in Infinity of Beachwood. But, then I said to myself maybe it was a mistake and visited the dealer the second time. At my second visit, Darrel showed me a 2020 INFINITI QX60 which I liked. There were couple of similar cars on the market that were both cheaper and had lower milage. Darrel told me it was because as an ... Read More DealerRater - Aug 7, 2023
Very expensive. Time consuming. Could of used a loaner vehicle instead of having to wait hours.
At this time, I would not like to write a review and hope that you understand that. Have a great day.
Not always consistent information. Seems like a lot of turn-over staff in Service and there is some lack of knowledge.
Everyone from when you walk in and are greeted to service as well as sales has been wonderful and helpful always.
I was listening to, and kept informed Everyone was friendly I was able to drive home with a loaner vehicle
Please see prior comments.I was not please with my service. That’s all I have to say.
They provided excellent service, and the service consultant was very helpful and kept me updated as to when my service would be completed.
Excellent service . Tires replaced and front suspension repaired under warranty Service issues were addressed by dealer representative
Service department has greatly improved since my last visit. Thank you guys and keep up a good work
Ended up paying 175$ for the oil change and tire rotation. The latter was offered as "buy one get one free", not sure what that means. Was told the tires are good to go, 10 min later they said it was a glitch and I need a new set+alignment. The tires are actually Ok for another 10-15K IMO. They just trying to upsell you every step of the way. 2019 Q60
Always provide top notch service for all of my automotive needs. Very friendly and they appreciate the opportunity to exceed my expectations
So far whenever I’ve Had an issue with my vehicle They have done everything I would except and more to make me satisfied.
Very professional staff. Explained all work to be accomplished. Cared about my satisfaction with my vehicle and the service provided.
I leased 2 Q50 from them and the last time I went for an oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil changes for less than I paid for one so I called the service guy (he never called me back) and I called the service manager (he never called me back either). This will be the last dollar I spend at INFINITI of Beachwood if they don't fix this problem!
Also treated like family. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer.
INFINITI of Beachwood was outstanding. From start to finish they made me feel like a valuable customer.
Great service great experience would definitely come back.The sale person was great and very helpful
Everything went great always a wonderful experience. The people are so knowledgeable and very helpful.
The work was done in the time promised, and my car returned clean inside and out.
Very convenient and efficient. I don’t have anything else to say at this time.
Set up an appointment for Wednesday morning. Arrived and dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging system you use. Sent multiple messages looking for an update and finally received a response.
I am greatly satisfied with the service that I received from INFINITI of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt!
The whole experience was very good. The only minor complaint was the length of time waiting for financing, etc. to be completed. The Infinity QX50 is an excellent vehicle!!!
Good facility and location with wifi and coffee and cappuccino machine plus enjoy seeing cars in show room plus bathroom was in good shape and fully supplied
I was helped immediately after I arrived. Hailie Guckeyson took care of my throughout this visit to Infinity Beachwood; she was very knowledgeable and polite. The facility was very clean and nicely presented. They have an espresso machine that makes the experience that much better! The service on my car was done in a timely manner.
Tre was very helpful in showing me the vehicles I was interested in, Orlando worked the numbers I needed on the trade and purchased vehicle, and Tony in finance made the barrage of paperwork easy and quick, thanks to the dealership’s deployment of technology. I was also given a “We Owe” to remove a small ding in the purchased vehicle. Ryan in service was great to work with and the paintless dent repair worked great. A terrific experience all around the dealership and a highly recommend for the dealership.
Every time we get an oil change we’re told we need new wipers (though we just bought new ones within the last month). It’s also become clear that the service history is not reviewed each oil change because though we just had our break line flushed last time, it was recommended we have it done this time again - not even 8K mikes later. I find it hard to trust any recommendations because they all seem like add ons and up-selling. A positive is the convenience of updates and communication via texts.
Great buying experience. Mr. Bibb great sales manager. Walked me thru every step of the way. Stayed in contact with me. Mr. Bibb went above expectations
have know mitch for years and feel he is by far one of the best service managers i have delt with over my time with infiniti.in fact he is one of the reasons why i stayed with INFINITI for service .
The service is great. They are efficient, friendly and knowledgeable. I had an appointment and when I arrived they were prepared for me and got me into a loaner vehicle immediately.
Incredibly easy and professional! I felt they were fair with me and my trade in. Customer service and follow up spot on. Infinity of Beachwood exceeded my expectations by compensating me at their dealership for poor customer service at another dealership. Thank you Eileen Schlueter!
INFINITI of Beachwood offer superior service! Hands Down! State of the art vehicles and state of the art customer service! I love coming to this establishment! Keep up the Great Job!
Mark Hawthorne was the best Service consultant I’ve ever encountered. I brought my car in to repair a wheel bearing and it was one on the most pleasant experiences. Professional, nice and very fast with my repair. Rarely does many dealerships shake your hand and say thank you love this dealership. Hidden jewel. Eddie D
Buyers beware!!Never in my life would I have expected a bait and switch from this dealership!! I Am extremely disappointed! They are liars and dishonest! There website price was 38560 they tried to come back with now the car is worth 42,999 because of a mistake then they fixed cost on internet to 43,999! They kept going up up up on price meanwhile this car has more mileage and wear and thousands dollars more now than any other INFINITI dealerships for same car!I’m extremely disappointed since I usually buy my cars at this dealership not sure what they have turned ... Read More DealerRater - Mar 27, 2019
Beechwood INFINITI really go out there way to make sure each and everyone of there Customer are happy and satisfied. They are very professional and friendly.
They were very nice an very patient an let me make my decision they didn’t try to force the sale. I would definitely go there again when I need another car depending on my financial situation but at any rate I’m glad I went there. It’s a very upscale and nice dealership
This place is sad. The secretary never forwards notes to the service reps to get back to you, and the service rep calls always go to voicemail. But thats not the worst. the worst is that they try to find ways to make sure parts arent under warranty. the warranty info is written by lawyers, people... and its their to avoid giving you parts/labor for free. Be cautious in Beachwood, but there isnt another INFINITI dealer within 50 miles so youre pretty much out of luck...
Super customer service Mitch in customer service is the best. Takes the time to do it right the first time and follows up and addresses any issues 👍
Craig Eubanks was an outstanding salesman. I never give 5 stars, nothing and no one is excellent. My experience was priceless! The only complaint is why would they hit my credit report 3 times. One inquiry is all that is necessary.
I bought a BMW from a sales person name Mark on Jan 26, 2018. I told Mark I couldn’t buy the car because the engine light was. The Finance guy Thomas Harter promised that he would fix the car. I bought the car & an platinum extended warranty. My engine light came back on in March at that time I had the car for little over a month- I paid for the service & the $200 deductible then at end of April beginning of May my car was back in the shop. I called Tom, he never called me back so I ... Read More DealerRater - Aug 19, 2018
I always go to INFINITI of Beachwood when my car needs service and I always deal with Mitch. He listens to my requests/concerns and always takes care of things to my satisfaction AND in a timely manner. He also communicates with me clearly about the service being performed. When I need service, it's nice to call him, he remembers me from my visits, and I know he will always take care of things for me.
I go to the dealership only when i have to. Mitch makes every visit as efficient as possible with everything ready to go- car clean, ppwk clear and explained and things done right
Mitch listens to you and gets back very quickly. Service is great!! His whole staff is friendly and professional. They know what they are doing!!
I spoke with James and he was extremely knowledgeable and very helpful. He took the time to discuss multiple vehicles. I truly was quite impressed.
Took my vehicle in for service and parts estimate. 2 repair issues that required estimates were forgotten. The estimates that I received were very inflated. Service associate has since failed to return calls and text messages.
I loved the fact that the whole dealership worked as a whole. I was greeted each time I came in the door. The dealership was clean inside and out! The complimentary drinks and snacks were a plus. I wasn't pressured into buying a vehicle as I had been previously and was disappointed after a month or so. I asked a million questions because I'm bad with decisions. They were patient and made sure before I purchased I was comfortable with my payment and decision. Let's just say I'm loving my BRAND NEW Qx60!!!!! I definitely would ... Read More DealerRater - Jul 19, 2017
Beachwood INFINITI is the best INFINITI dealer around.
I had a decent experience at the rival INFINITI dealer nearby, but I felt like they were jerking me around a little bit. I went in two separate days at the other dealer, and they still would not come down in their pricing at all. Thankfully, I went to INFINITI of Beachwood to see if they could get me exactly what I was looking for, and I must say they were amazing. They worked with me and found a fair price that was under the rival dealer, and they were straightforward with ... Read More DealerRater - Jul 9, 2017
I drove over 2 hours to look at a car i had seen about 3 days prior and contacted to set up a test drive - that part went great.... but as i opened the car... the smell of a chain-smoker billowed out... fine - they said the car just arrived... and i can detail the stink out.. then after test drive - the high pressure sales commenced which i enjoy as haggling if fun if you don't need the car right then and now... i gave my offer and they said i'd need money down to at least go ... Read More DealerRater - Jun 3, 2017
Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning and records a message saying good news, we will accept the deal. Anyway I call back and he says he agrees with the terms and verbally repeats them. I agree, and then he asks for my social so he can run a credit check. I say I need the offer in writing before I can commit. He sends me the offer in writing, 4000 dollars above what we agreed. Did he take ... Read More DealerRater - Mar 4, 2017
