Customer Testimonials
Excellent experience with Beachwood INFINITI. My sales agent, Jimmy Bickerman, went the ensure any issues I had with my purchase was handled quickly. If you're in the market for an INFINITI, a quality used or certified pre-owned vehicle, I would definitely consider Beachwood INFINITI.
Jimmy was super easy to work with and knowledgeable in helping me purchase a 2022 VW Atlas. He made the process super easy. I would recommend both him and this dealership.
Jim Brinkman was a pleasure to work with. Friendly, professional, knowledgeable and transparent. I would recommend this dealership.
Jim Brinkman was a pleasure to work with. Friendly, professional, knowledgeable and transparent.
Tamara Collins and Joe DeSantis at INFINITI of Beachwood were amazing to work with! Highly recommended!
I recently purchased a pre owned vehicle that they had got in as a trade and it was the best car buying experience you could ask for. Everybody was very polite and willing to help. The coffee and snack bar was perfect for times of waiting. The interior show room and building in general is very welcoming and has a great sense of community vibes to it. Jimmy Brinkman was my guy and if anybody is looking for a new car of sorts head over to INFINITI of Beachwood and let these professionals show you how to buy a car ...
When excellent product meets excellent service. Tamara and Chris provide a classic and simple car buying experience that is just not common anymore. Kudos to a first class organization!
Great experience. I was 2+ hours away. The price was competitive, but they worked to lower it more. I was willing to use dealer financing if they matched my credit union, but they actually beat my rate, which is a first in 20 years with the credit union. I said I wanted to be there no more than an hour. We worked it out details, and I drove there. It was a little longer than an hour, but I was roaming around looking at other vehicles so it cost time. They filled the tank on a used vehicle and put floor mats ...
Jimmy and Jamie was easy to deal with and wasn't even pressured during the process. Both of them worked on finding the right vehicle and payments that fit within our families means. We couldn't have been more pleased with the overall service from the INFINITI staff
The layout is very clean. Everyone was friendly. Tamara was great with assisting us with our new INFINITI Qx80! My wife loves it!
Very good process, got the car I wanted and Tamara was very helpful on explaining all the technical details. Best help we had and been an INFINITI customer for over 7 years.
The staff was great..clean place..
INFINITI of Beachwood, a switch and bait dealer ship. They posted a used QX80 on their website. I called to ensure the vehicle was still available because it’s a 40 minute drive. They told me it was there and available. Upon arrival when I asked to see the vehicle they told me it was sold two weeks ago? They assured me they had a better deal on a better model. Clean carfax and low miles, never titled the Managers Personal car. I purchased the vehicle only to find out it had been side swiped and a poor touch up job ...
Fast and easy to with Tamara! She was very knowledgeable
Tamara Collins and managers chris and chad helped me with my car situation and i was in need of a vehicle and they pulled sooo many strings for me to be able to get a vehicle and they helped me achieved it and in a short amount of time!!! I highly appreciate this dealership and mostly the staff they treated me like family.
Chad the used car manager gave me the best experience I have ever received at a dealership. I explained my situation to him directly and he went to work for me, he understood what I was trying to accomplish and made that happen. No pushy or manipulative tactics. I will 100% be back too Beachwood INFINITI to see Chad. 5 Stars top notch..
INFINITI of Beachwood is a great auto dealership to do business with. Every individual from the owner, manager, sales team welcome you and treat you like family. My sales person Jimmy Brinkman was great to work with and I would highly recommend him if you are looking for a INFINITI.
Tamara and Tony Rock!
Jimmy is new at the dealership but was great to work with, wanting to do whatever he can to make the best possible experience for us. We would recommend him and the dealership. Thanks!
Great dealership! Took my Q60 to them for an issue with a belt and the technician and service advisor advised me that the belt was not the issue and did not need to be replaced. Very honest dealership that could have just done the work and not advised me but they seem to be trying to help the customer and not overcharge. Will be back in the future. A+
Tamara was the absolute BEST!!! After three INFINITI purchases, she has given me the BEST experience yet! Keep it going!
Very excited about my new INFINITI QX80… what an awesome vehicle. Tamara and the dealership were awesome to deal with… would certainly recommend to others!!!
I needed to get my car in right away for service and they saw me the same day. Ed, the receptionist and the mechanic (sorry that I didn’t get their names) did a great job of making me a priority!
Tamara was great and the experience was painless.
I recommend INFINITI of beachwood Always making sure the your vehicle is in good shape five starts service
First I want to say I was a previous 1 star reviewer and agreed with every negative comment previously left. The old owners were deplorable and fraudulent. BUT this dealership has a NEW OWNER as of about a month ago!!! And WOW what a difference. They are truly trying to change everything. They have gotten rid of most if not all of the previous bad actors as well. For 18 months I have been trying to get a huge problem fixed with my car that was present since I bought it and under warranty. Old owners dismissed it and me saying it ...
Tamara is a wonderful salesperson and gets the job done
Tamara provided excellent service. I appreciated her honesty and guidance through the process. If you want someone down-to-Earth who won’t give you a run-around, ask to work with Tamara.
I was having issues with repairs that were previously done on my 2010 G37 convertible it's a beautiful vehicle I honestly wish I had taken it to INFINITI of Beachwood when I started having issues. The first day I went there for the first time everyone from the staff from the service department was absolutely amazing I did not purchase my G37 through the dealership but I needed to get some work done and get a diagnostic ..the receptionist Crystal that I talked to was absolutely wonderful her personality was amazing I wanted to leave a compliment which in turn ...
This is going to be an over-the-top endorsement of the new owners and employees of Beachwood INFINITI. Why? Well, it is because I had the most phenomenal experience at Beachwood INFINITI and this is after giving up hope that my problems with my car would be fixed. Let me explain. I had my car serviced and tended to by the now closed Airport INFINITI. After inconsistent service and problems with my engine’s transmission and other issues at Airport INFINITI, I went to get my car serviced for the first time at Beachwood INFINITI and learned that there was a ...
My 2019 Infinity QX 60 was totaled last week. I went to the Infinity of Beachwood location and was given Alex Lee as a salesperson. He was impossible, I had to repeat myself over and over, every Infinity QX 50 or QX 55 I tried to test drive was almost out of gas so I got to go one block up the street and turn around to go back to the dealership. I explained that I had to wait for my insurance payout to buy a can and I didn't know how much it was going to be. He tried to bully me ...
I had my QX50 into 2 different dealerships 4 different times and a total of over 40 days with NO resolution.... before finally getting it to INFINITI of Beachwood. Chris in the service department is FANTASTIC!!! His customer service was exceptional. I want to thank the technician that FINALLY fixed the horrid whirling whistle sound that noone else could seem to do! I cannot thank this service department enough!
So far so good! Buying process was easy... took forever, but easy and stress free. *** I do want to note that their drinks are reg coffee and water. Thats it! Their snacks, well... they had none. I have owned BMW and Audi and their drinks and snacks are much nicer. Various pop flavors, coffee choices of everything, orange and cranberry drinks. Kind bars, dried fruit snack bags, individual wrapped biscotti, various snack mix bags. Infinity of Beachwood will need to change these simple things to earn my "service" business. I will not be going there until they improve ...
Very professional Staff. I am very satisfied with my experience.
It was clean and friendly and very helpful!
The service experience at INFINITI is much better than any area dealership I have been to in the four decades I have been driving. Love my QX50!
My overall experience was good. Took a little longer than I expected, but the work was done correctly, which was my main concern. 4 Stars only because I always had to call multiple times before finally getting someone to answer the phone.
Amazing service all around. Quick and efficient with great communication. The service team did great work fixing my vehicle and accommodating me without a long wait.
Infinity associates were professional and thorough with the service of my vehicle.
Hi, I dropped off my car and they were able to take me to work. Everything was done in a timely manner and I'm very happy with the service I received.
The experience is always nice but my brakes still have a problem when you press fast on them. The front of the car shakes. They said they did an inspection but they missed something that I told them to check. They are just not the same as they use to be. I purchased two cars from them and they didn’t honor my black tie because it expired but didn’t take into account that it’s hard to get them online or in the phone. So after countless messages left over months and months of course my black tie ...
I was promptly greeted by a salesperson who wanted to know what I needed he directed me to the person that end up answering my questions. I love driving my QX50S.
Good
Were very honest about what repairs were required and did not pressure to do anything and agreed it wasn’t worth the money on the value of the vehicle
The gentleman Brian in the service department was so helpful! I really appreciate him making my experience a good one.
Easy check in, Brian was very courteous and pleasant.
Usually my experience is good. However, I came in last week for breaks and I was told someone will call me the following week because they had to order the back rotors. I still have not received a call yet and this is Thursday. Therefore, I’m not happy that they have not followed up with me. I will be giving them a call today.
Dezmond was fantastic! Made the buying experience a pleasant one. He knows the product and is very personable. Thank you!
Excellent service experience. Gabriel was awesome finding the best options for the service required. Highly recommend INFINITI of Beachwood.
Great customer service experience.
After several attempts desperately reaching out to this dealership regarding my service to my 2019 Q70L on 4/29/24 I have gotten zero response. I paid $809.50 for multiple simple services and needless to mention waited on site for over 6 hours on such date of service. Most of the time, I noticed my vehicle was on a lift and no one working on it. In addition to all the services I paid for, I paid for tire rotation and that didn't happen although I was charged. Since my tire is making a clicking sound and my ride quality on flat surfaces is ...
I purchased an INFINITI QX60 from INFINITI of Beachwood. It was a very positive car buying experience. The dealership was very open in their discussions. I really like the car and am glad I visited this dealership
Everyone showed genuine care when I really needed help they came through in a big way.
Mr. Salters and their staff hands down the best!! this is a sincere post. No one asked me or convinced me to write this. I made this for others to know that: they will work with you tenaciously until you are approved! Thank you guys
Staff is excellent
Pleasant experience. Wasn’t there long for oil change and tire rotation.
Good service, offer valet pickup and drop off. Includes a very nice car wash. Not 5 star for the relay of information for having to keep my car overnight.
I scheduled for oil change and tire rotation for my 2020 QX60 at 4 PM. I arrived early and was taken care right away. The Service Department did a wonderful job and have my vehicle ready for a long trip.
Great service and the price was exactly cheaper than I was quoted.
The AC in my INFINITI was blowing hot air only. I paid for it to be serviced at INFINITI of Beachwood. Then a week later it happened again and the AC blew hot air only. This time the AC was replaced as it was determined faulty. Then a few months later the new AC blew hot air only. I again paid to have it serviced. Additionally, I was charged for 3 items that I did not authorize but which I still paid for to INFINITI of Beachwood. I complained to the Manager Alex Prats who indicated he had no motivation to ...
Originally, I was an Airport INFINITI customer, until I learned that location was closed. No notifications given to customers, just happen to make a service call on 3-28-24 and receptionist answered the phone as Beachwood INFINITI. My nightmare begins. On April 1,2024, I arrived at 7:24 am, doors were opener at 7:30, and keep in mind I was the first customer in line and three other cars were behind me. I watched the other customers get serviced and were gone. At 9:15 am, I ask Byron, the service tech, how much longer? I had to be at work by 10:00. his response: was the ...
The management, dealership and ownership group is ridiculous. I wanted to do a cash purchase on a truck they had in stock, but I was told I couldn't pay cash and had to finance it through them. I'm a regional sales director for the second largest telecom company in the US, and if I put stipulations like this on my clients deals, then my team and I would be broke and out of a job. I was telling my brother in law about this this situation, and he told me to run. He said they bought a new ...
They try to penalize you for paying cash and not financing through them. I submitted a full purchase agreement, was told they would get back to me on next steps, then two days later emailed me and told me they later sold the vehicle to someone else instead.
Excellent work every time I go to the dealership.. My next purchase will definitely buy at the Beachwood location.
Poor customer service. never delivered car I bought and refuse to cancel the auto bank loan.
I am really upset about my experience at INFINITI. At my first visit sales representative Darrel showed me a 2017 Infinity QX60 claiming it had no accidents even though Carfax report included an accident. I was about to loose my trust in Infinity of Beachwood. But, then I said to myself maybe it was a mistake and visited the dealer the second time. At my second visit, Darrel showed me a 2020 INFINITI QX60 which I liked. There were couple of similar cars on the market that were both cheaper and had lower milage. Darrel told me it was because as an ...
Very expensive. Time consuming. Could of used a loaner vehicle instead of having to wait hours.
At this time, I would not like to write a review and hope that you understand that. Have a great day.
Not always consistent information. Seems like a lot of turn-over staff in Service and there is some lack of knowledge.
Everyone from when you walk in and are greeted to service as well as sales has been wonderful and helpful always.
I was listening to, and kept informed Everyone was friendly I was able to drive home with a loaner vehicle
Please see prior comments.I was not please with my service. That’s all I have to say.
They provided excellent service, and the service consultant was very helpful and kept me updated as to when my service would be completed.
Excellent service . Tires replaced and front suspension repaired under warranty Service issues were addressed by dealer representative
Service department has greatly improved since my last visit. Thank you guys and keep up a good work
Ended up paying 175$ for the oil change and tire rotation. The latter was offered as "buy one get one free", not sure what that means. Was told the tires are good to go, 10 min later they said it was a glitch and I need a new set+alignment. The tires are actually Ok for another 10-15K IMO. They just trying to upsell you every step of the way. 2019 Q60
Always provide top notch service for all of my automotive needs. Very friendly and they appreciate the opportunity to exceed my expectations
So far whenever I’ve Had an issue with my vehicle They have done everything I would except and more to make me satisfied.
Very professional staff. Explained all work to be accomplished. Cared about my satisfaction with my vehicle and the service provided.
I leased 2 Q50 from them and the last time I went for an oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil changes for less than I paid for one so I called the service guy (he never called me back) and I called the service manager (he never called me back either). This will be the last dollar I spend at INFINITI of Beachwood if they don't fix this problem!
Also treated like family. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer.
INFINITI of Beachwood was outstanding. From start to finish they made me feel like a valuable customer.
Great service great experience would definitely come back.The sale person was great and very helpful
Everything went great always a wonderful experience. The people are so knowledgeable and very helpful.
The work was done in the time promised, and my car returned clean inside and out.