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Loaner Car Questions

Yes. Request a loaner when scheduling your service appointment. We recommend contacting us 10 to 14 days ahead because vehicles are limited. A service appointment does not automatically reserve or guarantee a loaner. Confirm your transportation arrangements with our service team before visiting. Same-day requests may not be accommodated. Loaners are not provided for work expected to take two hours or less.
Loaner availability and vehicle assignment must be confirmed with our service team. Booking service in advance does not guarantee an INFINITI loaner or a particular model. Tell us about passenger capacity or other transportation needs when requesting a vehicle.
The loaner is provided with at least one-quarter tank of fuel and must be returned with at least one-quarter tank. A $20 charge applies for each one-eighth tank below that required level. Confirm the recorded fuel level and refueling terms in your loaner agreement before leaving.
Our stated policy has no mileage limit. The vehicle must remain within Ohio unless dealership management approves otherwise. Request approval before traveling out of state and review the permitted-use terms in your loaner agreement.
Return the loaner within 24 hours after your service is completed or you decline the work, unless dealership management approves an extension. Late returns may result in a $250-per-day charge. Confirm your return deadline with the service team.
A cleaning charge may apply depending on the vehicle's condition when returned. Smoking in the vehicle results in a $250 detailing charge. Review the cleaning and condition requirements in your loaner agreement before accepting the vehicle.
Do not modify the loaner. Return it in the condition in which it was provided and report warning lights, damage, or operating concerns to the dealership promptly. Before pickup, confirm driver eligibility, license and insurance requirements, authorized drivers, and any other restrictions with our service team. Your signed loaner agreement contains the applicable terms and charges.