How to Fix INFINITI InTouch Not Working: A Quick Troubleshooting Guide

Your INFINITI InTouch™ system is the nerve center of your luxury driving experience, controlling everything from navigation and climate to your smartphone integration. When the system freezes, displays a black screen, or stops responding, it can be more than a minor inconvenience—it can disrupt your entire commute.

If you are experiencing issues with your infotainment system, follow these three expert-recommended steps to restore functionality. If these solutions do not resolve the issue, the factory-trained technicians at INFINITI of Beachwood are here to provide advanced diagnostics and software updates.

1. Perform a Soft System Reboot

Most INFINITI InTouch glitches, such as screen lagging or Bluetooth connectivity issues, can be resolved with a simple soft reset. This does not erase your personal data or saved presets.

• The Method: Locate the audio volume knob on your center console. Press and hold the power/volume knob down for approximately 7 to 10 seconds.
• The Result: The InTouch screens will go dark and then display the INFINITI logo as the system reboots. This clears the system cache and often resolves temporary software hangs.

2. Check for Software and App Updates

Sometimes "not working" simply means "out of date." INFINITI frequently releases over-the-air (OTA) updates to fix known bugs and improve system stability.

• Navigate to the Settings menu on your lower screen.
• Select InTouch Services or System Update.
• Check for any pending updates. Ensure your vehicle is parked in an area with strong cellular or Wi-Fi signal during this process.

3. Inspect the Battery and Fuses

If your InTouch system remains completely black and won't power on, the issue may be electrical. Low battery voltage is a common culprit for "ghost" issues in high-tech vehicles.

• Battery Health: A weak battery can cause the infotainment system to "shed loads" to save power for the engine. Have your battery tested at INFINITI of Beachwood.
• Fuse Box: Check the fuse labeled for the "Audio" or "Display" in the fuse panel (usually located under the dashboard or in the engine bay). A blown fuse is a simple, inexpensive fix that can restore full power to your screens.

When to Visit INFINITI of Beachwood

If you have tried a soft reset and checked your updates but your InTouch system is still not working, there may be an underlying hardware issue or a corrupted DCU (Display Control Unit) that requires professional attention. Persistent "boot loops" or a completely unresponsive touchscreen often require a firmware reinstallation that can only be performed by a certified dealer.

Schedule Your Precision Service
Don't let tech issues diminish your driving pleasure. Our Northeast Ohio service center is equipped with the latest INFINITI diagnostic tools to get your InTouch system back online quickly.

Call Service: (216) 626-7801
Visit Us: 25900 Central Pkwy, Beachwood, OH 44122